Welcome to Staudes Store’s FAQ page! We’ve compiled answers to the most common questions about our contemporary fashion collections, shipping policies, and more. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].

About Our Products

What styles of clothing does Staudes Store specialize in?
We offer contemporary fashion pieces designed for the modern woman, including our signature floral dresses, versatile tops, trend-forward pants, stylish skirts, and chic shorts. Our collections focus on seasonless staples that effortlessly transition between occasions.
What makes Staudes Store’s clothing unique?
Each piece in our collection features thoughtful details like elegant ruching and premium fabrics that elevate everyday wear. We prioritize designs that combine fashion-forward aesthetics with wardrobe versatility.
Do your items run true to size?
Our sizing is consistent with contemporary fashion standards. Detailed size charts are available for each product, and we recommend checking these measurements against your favorite well-fitting garments for the best fit.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store complete credit card details on our servers.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days before they’re handed to our shipping partners. Delivery times begin after this processing period.
Do you ship internationally?
Yes! We proudly serve fashion-forward women worldwide, except for some Asian countries and remote areas due to logistical constraints. Our team is continuously working to expand our shipping destinations.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress directly through our carrier partners’ websites.

Returns & Exchanges

What is your return policy?
We want you to love every Staudes piece as much as we do. You may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide detailed instructions and a return authorization.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Account & Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
Where is Staudes Store located?
Our headquarters is at 2376 Skinner Hollow Road, Winston, US 97496. While we don’t have a physical retail store, we’re proud to serve customers worldwide through our online boutique.
Do you offer discounts or sales?
Yes! We periodically offer snap sales on select collections. Pro Tip: Combine multiple sale items to reach the $50 free shipping threshold while maximizing savings on our trend-driven pieces!

Still have questions? Our fashion-forward customer service team is ready to assist. Email us at [email protected] and we’ll ensure your Staudes Store experience is as effortless as our contemporary designs.

Happy shopping!
The Staudes Store Team